Customer support

Users can contact you to provide feedback on needs or suggestions.

The conversations are saved on the Kinow admin panel in the "Customers> Customer Support" menu.

You can assign a status to each conversation:

• Open
• Closed (the discussion is over)
• Pending 1 (for example, if you are waiting for a response from a customer)
• Pending 2

The conversations are classified by category. Thus, when sending a message via the contact form, the user is invited to select from a drop-down menu the object of their request:

• Customer services
• General information
• Technical questions

It is possible to customize these types of contacts via the tab: "Platform Settings> Support Contacts".

For any technical questions that you cannot answer, please contact: support@kinow.com.